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Complaints Procedure

All the staff at Swainby and Potto C of E Primary School are always happy to hear your views, comments, suggestions, questions and concerns. The sooner you notify us about any of these, the sooner we can act to rectify the situation without it escalating.
Any parent / carer with a complaint should follow an informal approach initially. Concerns should be raised with the child’s class teacher or other appropriate member of staff either in person, by telephone or in writing.
We will respond to any issues raised as quickly as possible in order to achieve a swift and satisfactory resolution for all parties concerned.
Legally, all schools are required to have a complaints procedure in place. At Swainby and Potto C of E Primary School, our complaints procedure is based on the authority’s standard Complaints Procedure, details of which can be found here.

General Complaints Policy

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